Using Genre-based Approach to Teach Business Email Writing in a Vietnamese University: Making Complaints

Authors

  • Lan Mai Thang Long University, Vietnam

DOI:

https://doi.org/10.52296/vje.2025.554

How to Cite

Mai, L. (2025). Using Genre-based Approach to Teach Business Email Writing in a Vietnamese University: Making Complaints. Vietnam Journal of Education, 9(1), 46–60. https://doi.org/10.52296/vje.2025.554

Abstract

To equip students with necessary skills to join the global labor force, various ESP/ EOP courses have been provided in Vietnamese universities aiming at enhancing students’ business correspondence writing ability. As part of such an attempt, this action research study employs genre-based approach in teaching EFL business writing and investigates its effectiveness. Particularly, a system of moves and steps was utilised in the modelling stage to reinforce the generic structure of students’ complaint emails. Data were collected through pre-test, middle test, post-test and a questionnaire to assess students’ writing progress and their attitudes toward the teaching approach. The results show that the genre-based approach fosters students’ writing competency, the teaching moves and steps support them to better grasp the target mail’s structure. The students also made better choices of linguistic features in writing though they still needed more time to express their ideas really flexibly. The findings also highlight students’ positive reactions to the genre-based approach application. This study provides compelling evidence for both the pedagogical value of this approach and areas requiring continued attention in EFL writing instruction.

Downloads

Download data is not yet available.

References

Albright, J. (Ed.). (2019). English Tertiary Education in Vietnam. Routledge.

Ariyanfar, S., & Mitchell, R. (2020). Teaching Writing Skills through Genre: Applying the Genre-based Approach in Iran. International Research Journal of Management, IT and Social Sciences, 7(1), 242-257. http://doi.org/10.21744/irjmis.v7n1.843

Badger, R., & White, G. (2000). A Process Genre Approach to Teaching Writing. ELT Journal, 54(2), 153-160. http://doi.org/10.1093/elt/54.2.153

Bhatia, V. (1993). Analyzing Genre: Language Use in Professional Settings. Longman.

Cheng, A. (2006). Understanding learners and learning in ESP Genre-based Writing Instruction. English for Specific Purposes, 25, 76-89. https://doi.org/10.1016/j.esp.2005.07.002

Derewianka, B., & Jones, P. (2016). A Brief History of Genre Pedagogy in Australian Curriculum and Practice. Sprogform, 63, 24-34.

Dirgeyasa, I. W. (2016). Genre-Based Approach: What and How to Teach and to Learn Writing. English Language Teaching, 9(9), 45-51. https://doi.org/10.5539/elt.v9n9p45

Evans, M. J. (2019). A Study of Academic Genre: Exploring Writing in English for University Purposes with Vietnamese Students. VNU Journal of Foreign Studies, 35(1), 68-83. https://doi.org/10.25073/2525-2445/vnufs.4338

Hyland, K. (2003). Genre-based Pedagogies: A Social Response to Process. Journal of Second Language Writing, 12(1), 17-29. https://doi.org/10.1016/S1060-3743(02)00124-8

Hyland, K. (2007). Genre Pedagogy: Language, Literacy and L2 Writing Instruction. Journal of Second Language Writing, 16(3), 148-164. https://doi.org/10.1016/j.jslw.2007.07.005

Hyland, K. (2022). English for Specific Purposes: What Is It and Where Is It Taking Us?. ESP Today, 10(2), 202-220. https://doi.org/10.18485/esptoday.2022.10.2.1

Irawansyah, I. (2016). Genre Based Approach: A Way to Enhance Students’ Writing Ability. English Education: Jurnal Tadris Bahasa Inggris, 9(1), 74-88.

Kawinvasin, S., Lertchalermtipakoon, P., Pochote, S., & Chinorak, V. (2021). Using Genre Awareness to Enhance Business Email Correspondence among EFL Students: Making Complaint. วารสารศิลปศาสตร์ปริทัศน์ (2564), 16(1),

-58.

Kay, H., & Dudley-Evans, T. (1998). Genre: what teachers think. ELT Journal, 52(4), 308-314. https://doi.org/10.1093/ELT/52.4.308

Lertchalermtipakoon, P., Kawinvasin, S., Pochote, S., & Chinorak, V. (2018). Developing Genre Awareness for Business Email Correspondence. 5th International Foreign Language Learning and Teaching Conference (FLLT) Language Institute, Thammasat University

Lin, B. (2006). Vygotskian Principles in a Genre-based Approach to Teaching Writing. NUCBJLCC, 6(3), 69-83.

Luu, T. T. (2011). Teaching Writing through Genre-based Approach. Theory and Practice in Language Studies, 1(11), 1471-1478. https://doi.org/10.4304/tpls.1.11.1471-1478

Mai, L. (2023). Factors affecting non-English major students’ writing at a university in Vietnam. Journal of Foreign Language Studies, 72, 106-123.

Nguyen, H. N., & Nguyen, D. K. (2022). Vietnamese Learners’ Performance in The IELTS Writing Task 2: Problems, Causes, and Suggestions. International Journal of TESOL & Education, 2(1), 170-189. http://doi.org/10.54855/ijte.222111

Nguyen, H., & Miller, J. (2012). Exploring Business Request Genres: Students’ Rhetorical Choices. Business Communication Quarterly, 75(1), 5-28. https://doi.org/10.1177/1080569911430379

Nguyen, T. H. L., & Tran, D. A. (2022). Teaching English Writing through Process-genre Approach: An Action Research Project. Vietnam Journal of Educational Sciences, 18(2), 21-30. https://doi.org/10.15625/2615-8957/22210202

Nguyen, T. L., Bui, P. H., & Ha, V. X. (2024). Scaffolding in Genre-based L2 Writing Classes: Vietnamese EFL Teachers’ Beliefs and Practices. International Review of Applied Linguistics in Language Teaching. https://doi.org/10.1515/iral-2023-0125

Nguyen, T. T. A., & Truong, V. (2024). The Effects of Scaffolding in Genre-based Writing Instructions on EFL Learners’ Writing Performance. European Journal of Education and Pedagogy, 5(1), 23-30. https://doi.org/10.24018/ejedu.2024.5.1.751

Nguyen, T. T. L., & Pramoolsook, I. (2016). Master’s theses written by Vietnamese and international writers: Rhetorical structure variations. The Asian ESP Journal, 12(1), 106-127.

Nguyen, T. V. (2016). Exploring Language Learning Strategies of Vietnamese University English and Non-English Majors. Language Education in Asia, 7(1), 4-19. https://doi.org/10.5746/LEiA/16/V7/I1/A02/Nguyen

Nordin, S. M., & Mohammad, N. (2017). The Best of Two Approaches: Process/Genre-based Approach to Teaching Writing. The English Teacher, 35, 75-85.

Pham, T. T. L., & Nguyen, T. P. T. (2023). Rhetorical Structure of Discussion Section in Undergraduate Students’ Theses. HCMCOUJS, 18(1), 48-55.

Pham, V. P. H., & Bui, T. K. L. (2021). Genre-based Approach to Writing in EFL Contexts. World Journal of English Language, 11(2). https://doi.org/10.5430/wjel.v11n2p95

Pham, V. P. H., & Truong, M. H. (2021). Teaching Writing in Vietnam’s Secondary and High Schools. Education Sciences, 11(10). http://doi.org/10.3390/edusci11100632

Rusinovci, X. (2015). Teaching Writing through Process-Genre Based Approach. US-China Education Review A, 5(10), 699-705. https://doi.org/10.17265/2161-623X/2015.10.006

Swales, J. M. (1990). Genre Analysis. English in Academic and Research Settings. Cambridge University Press.

Tran, T. T. (2013). Factors affecting teaching and learning English in Vietnamese universities. The Internet Journal Language, Culture and Society, 38, 138-145. http://aaref.com.au/en/publications/journal/

Trinh, Q. L., & Nguyen, T. T. (2014). Enhancing Vietnamese Learners’ Ability in Writing Argumentative Essays. The Journal of Asia TEFL, 11(2), 63-91.

Truong, T. N. T. (2017). Teaching Writing Using Genre-based Approach: A Study at a Vietnamese University. Language Education in Asia, 8(2), 192-212. https://doi.org/10.5746/LEiA/17/V8/12/A05/Truong

Yang, Y. (2016). Teaching Chinese College ESL Writing: A Genre-based Approach. English Language Teaching, 9(9), 36-44. https://doi.org/10.5539/elt.v9n9p36

Yasuda, S. (2011). Genre-based Tasks in Foreign Language Writing: Developing Writers’ Genre Awareness, Linguistic Knowledge, and Writing Competence. Journal of Second Language Writing, 20(2), 111-133. https://doi.org/10.1016/j.jslw.2011.03.001

Downloads

Published

2025-03-31

How to Cite

Mai, L. (2025). Using Genre-based Approach to Teach Business Email Writing in a Vietnamese University: Making Complaints. Vietnam Journal of Education, 9(1), 46–60. https://doi.org/10.52296/vje.2025.554

Issue

Section

Original Articles